Shipping / Returns


SHIPPING POLICY

We offer free shipping for all orders over $50.00 shipped within the USA. Orders $49.99 and below will pay a flat-rate fee of $2.99.

PAYMENT METHODS

Music Superstore is proud to accept Visa, Mastercard, Discover and American Express. Your account will be charged in full at the time your order is placed. Your credit card billing statement will show "Naxos of America." Backordered items will ship from our facility as soon as such stock is replenished. Mail orders placed for discontinued items will be refunded.

STANDARD DELIVERY

Orders shipped via standard delivery to destinations within the USA arrive within 7 to 10 business days via USPS Media Mail. For international shipping options, please contact customer service.

EXPEDITED DELIVERY

Orders shipped via expedited delivery to destinations within the USA are shipped for a flat rate of $7.98. Orders arrive within 5 to 7 business days via USPS Priority Mail. For additional expedited shipping options, please contact customer service.

GUARANTEE OF SATISFACTION:

If for any reason you are less than satisfied with your purchase, you are welcome to return the item within 90 days of the date your order shipped. We are happy to process a refund or exchange of equal value. Cost of returning an item received undamaged and free from defects is to be borne by the buyer.


Should you receive a damaged or defective item, please notify us as soon as possible. A replacement or refund will be processed. Should return of the damaged or defective item be necessary, a pre-paid mailing label will be provided.